Delivering a successful integration project by taking an outcomes-focussed diagnostic approach to solving project failures. Assuring business outcomes with an implementation review, tools and recommendations to delive...

How Brooke supported a regulatory organisation through the first phase of their digital transformation by upgrading their customer interface and improving responsiveness through their Salesforce CRM implementation. Th...

Building better education support services through Salesforce technology and how our education client stabilised process delivery through Salesforce case management. The Problem Our client, a key education services pr...

AXICOM’s goal was to improve customer’s experience and ease of doing business with Axicom as part of their commitment to customer centricity. Axicom asked Brooke to digitally enable the three tiers of customers to...

Enabling the Victorian Building Authority (VBA) and its customers to comply with a changing legislative landscape. Background Regulating for a quality built environment in Victoria, the Victorian Building Authority (V...

Building an auditable online process using Salesforce Public Sector Solutions [PSS]. How our client built the foundation for their auditable investment and grants submission portal using Salesforce Public Sector Solut...

Rapidly improving the way teachers register and comply with the VIT. The Victorian Institute of Teaching (VIT) is the state regulator of teachers whose purpose is to regulate for a highly qualified, proficient and rep...

How the Energy and Water Ombudsman of Victoria modernised their complaints management processes using Salesforce Public Sector Solutions. The Problem Brooke’s client, the Energy and Water Ombudsman of Victoria (EWOV...

Building an online grants submission portal using Salesforce Public Sector Solutions Background Our client has primary responsibility for leading the delivery of support payments to a vulnerablesection of the communit...